A Department Manager develops and motivates department associates. Develops the department’s sales growth by monitoring and improving the department’s level of customer service and visual presentation. Primary job responsibilities of a Department Manager include the following: -Observes, assists, and motivates sales associates to provide excellent customer service daily; sets an example for others to follow. -Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed. -Assesses sales associates' performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary. -Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed. -Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary. -Assists and monitors sales associates' use of the Customer Follow-Up Program to improve the quality of service the customer receives, and to increase sales. -Executes all duties of a sales associate. -Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.